Delivery and Returns Policy
- Our standard shipping option is sent via Royal Mail 1st Class.
- Our next working day courier option is sent via DPD. COMING SOON
Domestic delivery usually takes between 2 and 5 working days for the standard shipping option, and 2 working day for our next working day courier option once available.
Please note it may take up to 7 days before your item is shipped due to stock levels
19 Cornford Grove
If you choose to return to an item to us then you will need to pay for the return postage as we are a small business. We recommend using registered post to be sure it arrives safely. If you were sent an incorrect item or a faulty item we will refund the cost to you on return.
Once your item has arrived at our studio, your exchange or refund will usually be processed within 5-7 working days Monday - Friday. Please bear with us during Christmas and other busy periods, as it may take slightly longer.
Please allow up to 14 days for your return to be visible in your account This is to allow for the processes of the varying payments methods as they all have their own rules. Credit Cards may take longer than Paypal for example.
Incorrect or faulty items
I'm so sorry if we accidentally sent you an incorrect or faulty item. We do our best but sometimes this does happen. We will of course exchange the faulty item for you as quickly as possible and send you a replacement.
Please email our lovely customer service team at firstname.lastname@example.org with your order number and let them know what's happened. We will get back to you right away.